Refund Policy

About returned goods / exchange

■ Custom made products

Customer We are making it with the desired size design, so we can not accept returned goods and exchange for customer convenience. If you are concerned, please do not hesitate to contact us before ordering.

■ Custom made products
Customer We are making it with the desired size design, so we can not accept returned goods and exchange for customer convenience. If you are concerned, please do not hesitate to contact us before ordering.

■ Sale products and sample products
Due to special price products offered cheap, you can not accept returns and replacements for customers such as color and size errors.

■ Other products
If you wish to return or exchange, please contact us by email within 2 days after arrival of the product. We will receive a reply from this shop. If the two days have passed, if the product tag is removed or if the product is used at once, you can not accept returns and exchanges for any reason. (The return charge is paid by the customer) In addition, regarding the request for return / replacement in the customer reasons, the return service fee ¥ 1,000 (excluding tax) for one item (excluding tax) will be charged by 800 yen for a fee transfer fee for 1 order. About defective goods

■ Custom made products
We will handle by reinstallation or re-preparation. You will be asked by the site to reposition or re-preparation. Please note that the number of days is available for confirmation work and re-preparation.

■ Custom Maid Maid Products
We will handle by reinstallation or re-preparation. You will be asked by the site to reposition or re-preparation. Please note that the number of days is available for confirmation work and re-preparation.

■ Sale products and sample products
We will repair the problem. It will be replaced with new or equivalent products only if renovation is not possible. If there is no stock, we will refund the purchase price (product price + shipping cost).

■ Other products
We will repair the problem. It will be replaced with new or equivalent products only if renovation is not possible. If there is no stock, we will refund the purchase price (product price + shipping cost). About cancellation

■ Custom made products
We accept cancellation only before order confirmation. Customer payments will be confirmed with your order. We will not accept cancellations at the customer's reason after the order (such as not in time for the competition).

■ Custom made products
We accept cancellation only before order confirmation. Customer payments will be confirmed with your order. We will not accept cancellations at the customer's reason after the order (such as not in time for the competition).

■ Sale products and sample products
We accept cancellation only before product shipping. For cancellations in the customer, we will receive a refund fee of 800 yen per order.

■ Other products
We accept cancellation only before product shipping. For cancellations in the customer, we will receive a refund fee of 800 yen per order.

[Contact Us]
Form (24 hours reception) QUEENBIKINIJAPAN@gmail.com